“the one part of my trip that I have nothing to worry about”
“I have made use of this site many times over the past years, always happy with the service provided. I have recommended this site to many friends and travel forums due to the simplicity to book and compair cars. I do have some suggestions, to start with I always end up researching the model of the car to get a more informative knowledge of the car size and interiors, including to luggage space. An other suggestion is to provide the user with more information on how to get to the front desk of the car rental companies as some airports are a bit of a problem to get around then others (especially when you need to get a bus to go to the pick up area) Contact details of the rental office, on my last pick up my flight was delayed and the desk had closed by the time i arrived, (managed to find the desk representative who very kindly reopened not to leave me wait 6 hours till the next day) I explained that the flight had been delayed and he suggested to call them to let them know butI had no contact details for their desk.
On an other occasion I wanted a car with snow tiers and not chains, I put down the remark but I only found out that they did not have snow tiers when I got to the pick up, if there was a way to ask questions online and get an answer I would be able to make a better choice.
An other thing which I think could help your clients is to give them a small lesson on how to pick up and return a car. What I mean is that from past experience I have learnt to take photos of the car condition, rental contracts, milage, fuel level and interiors before and after use. This has saved me from car rental ripoffs on various occasions.
One last thing, on a recent lease from you I took a full cover as usual for a car rented from eurocar. On picking up the car the desk rep asked if I wanted to take a full cover and I told him that I took a cover with the car rental broker. He looked at the papers and noted that the excess they require by his company was by far higher then the one insured with you.”