“Collecting the rental vehicle in Cape Town, Hertz, I was told I am getting an upgrade. Why not just inform me that the class of vehicle booked was not available. At least ask me if I am happy with the vehicle provided and give me options. Thank you. Regards”

“EasyTerra is an intermediary. Maybe they can organize a good deal for a customer but the customer has to deal with an extra party. Where did that go wrong during our last car rental: - Information wasn't forwarded from EasyTerra to Hertz in time that we needed the car across borders. We had to return to the airport to get another car. - We didn't get a car with 4WD functionality as promised. - Afterwards we were charged with extra fuel costs (assumed) because I see my creditcard charged but we didn't receive any explanations. - EasyTerra uses a separate Insurance, so Hertz will make a reservation on your credit card as deposit for eventual damage although you have taken a complete Insurance. I can only imagine what mess will be the result if you have damage...”

“Great site Used for many years with only one mishap. Holding deposit NOT ALWAYS CLEAR before booking car and ended up been charged about Euro 2000.00 on credit card.As there was a limit on card I had to call Bank to increase limit .I was lucky that I had a phone and on roaming and it was during working hours. If not I would have not been able to get car. Please make the CREDIT CARD WITHOLDING DEPOSIT very clear before placing booking . Regards DF”