Here's how to easily change or cancel your car rental at no cost

A vacation or business trip doesn’t always go as planned. Sometimes your plans change, your flight times shift, or—on second thought—you decide you’d rather rent a different car. Fortunately, you don’t have to worry about that, because at EasyTerra, you can easily change or cancel your reservation up to 48 hours before pickup—at no cost. In this article, you’ll learn exactly how it works, what to keep in mind, and how to save yourself a lot of stress.

Flexibility Without the Hassle

A rental car gives you complete freedom at your destination, and we believe the same should apply to the reservation process. That’s why we make it as simple as possible. You’re not tied to complicated terms or fine print that you might overlook. All you need is your reservation number and the email address you used to book. If you’ve created an account, you can of course log in with that as well.

When can you change or cancel for free?

You can change or cancel your reservation free of charge up to 48 hours before the scheduled pickup time. That means you have plenty of time to reconsider your plans.

A few examples:

• Your flight has been rescheduled to a different day.

• You decide to stay in the city for one night before picking up the car.

• A travel companion drops out, so you’d prefer a smaller car.

• You spontaneously book a few extra days of vacation and want to adjust the rental period.

• Your vacation—for whatever reason—has been canceled.

By the way, the reason doesn’t matter at all. We do ask for it when you cancel, because this can help us improve our service. But you’re not required to provide an answer, and as long as you make changes or cancel at least 48 hours in advance, you won’t be charged any change or cancellation fees.

To cancel or change your reservation, click the “Log In” button at the top of every page on our website. On your mobile phone, you’ll find the link in the menu. You can log in to your account, or you can manage your booking by entering your email address and voucher number.

How do you change a reservation?

Updating your reservation is very easy:

• After logging in, click “Booking History” under the “Manage Booking” button.

• You’ll see an overview of your booking(s).

• Click “Customer Service” and then “Change Reservation.”

• In the text field, specify what you want to change: times, dates, location, name of the primary driver, car class, or any additional options.

• We’ll get to work on it for you and will make the changes as soon as possible. You’ll receive a confirmation via email.

For changes made within 48 hours of the pickup time, you’ll need to contact us by phone. We’ll do our best to accommodate your requests, but we can’t guarantee that we’ll be able to make the changes in time.

If you want to make a change while you’re already on the road with your rental car—for example, returning it a little later—you’ll need to contact the local rental company. Any associated costs must be paid directly to the rental company.

Are there still fees for making a change?

Making a change is always free up to 48 hours before the pickup time, but when a change is made, the reservation is recalculated based on the rates in effect at that time. Sometimes this can make the car rental cheaper, and sometimes slightly more expensive. If the new rental price is lower, you’ll of course be refunded the difference, but if it’s higher, you’ll need to pay the additional amount.

How do you cancel your reservation?

Canceling is quick and easy and works almost the same way:

• After logging in, click “Booking History” under the “Manage Booking” button.

• You’ll see an overview of your booking(s).

• Click on “Customer Service” and then on “Cancel Reservation.”

• We’ll ask you for the reason for the cancellation, but you’re not required to provide one.

• Confirm the cancellation.

After cancellation, you’ll immediately receive a confirmation via email. We’ll refund the full amount if you cancel the booking at least 48 hours before the start of the rental period. However, depending on your bank or credit card company, this may take a few days.

Frequently Asked Questions About Changes and Cancellations

Since many customers ask the same questions, we’ve listed the most important points for you.

1. What if I want to cancel less than 48 hours in advance?
   If you cancel within 48 hours of the scheduled pickup time, different terms apply, and you may not receive a full refund. In many cases, a portion of the fee will be withheld, or the refund may be forfeited entirely.

2. Can I make further changes after I’ve already made a change?
   Yes, as long as you’re more than 48 hours before the pickup time, you can continue to make changes. Every change is free of charge.

3. Can I change the name of the primary driver?
   Yes, you can. Please note, however, that the new driver must be able to present a valid credit card in his or her own name!

4. What happens if the car is no longer available?
   If thecar you selectedis no longer available, we’ll offer alternatives within the same category or an equivalent class. This may incur additional costs, but you always decide for yourself whether to accept.

5. What if my flight is delayed?
   A delay is inconvenient, but usually doesn’t affect your reservation if you don’t need to significantly change your pickup time. In case of major delays, it’s best to call us at the emergency number listed on the voucher. Always provide your flight number when booking a rental car at an airport.

Helpful Tips for Making Changes or Cancellations

To make the process even smoother, we’d like to offer a few practical tips:

First, check your voucher at
. Your voucher contains all the details of your booking and the terms and conditions of the local car rental company. This way, you’ll know exactly what to expect before making any changes.

Be sure to act in a timely manner
Don’t wait until the last minute. Want to make a change or cancel? Do so at least 48 hours in advance—but preferably sooner. This will help avoid disappointment. We recommend making changes as soon as you know something has changed.

You might want to compare prices again at
. If you change your reservation, the price will be recalculated. Sometimes a different time or date might be more affordable. It’s worth taking a quick look to see what the difference is.

If you’re unsure, please contact us at
. Do you have a complicated change to make, or are you unsure about the terms and conditions? Our customer service team is always ready to help you figure it out.

Why free changes and cancellations are so important to us

Traveling is fun, but it can also be stressful. That’s why we want to make car rentals as flexible as possible. Whether you’re traveling for personal or business reasons, the freedom to adjust your plans without financial consequences provides peace of mind and certainty. We believe that transparency is important: you should be able to book a rental car with confidence. This way, you can keep your trip flexible, organized, and worry-free—exactly as it should be.