Frequently asked questions

Credit card payment is the only option to pay for your rental vehicle. You also need to show a credit card in your name when you pick up the vehicle.

Most reservation will be confirmed within 24 hours. If you haven’t received your confirmation yet, please check your email spam filter before contacting us.

There never is a fee to change or cancel car rental bookings. Reservations are fully refundable at any time, unless cancelled within less then 48 hours of the reservation time. All changes and cancellations must be processed by us and not by our overseas affiliates. If you return your vehicle early, no refund is given for any unused days.

You will always need to bring your reservation voucher. This voucher holds specific information concerning the rental car, the rate, and other data. If you make a booking online or by telephone, the voucher will be sent to you by email or fax. At the pick up location a rental agreement must be signed.

Other then the voucher you will need to bring your passport (or valid ID card), drivers license and credit card. If your license is printed in a language the local offices won’t be able to read (Chinese for example), make sure to bring an international drivers license as well. No copies of any of the mentioned documents are accepted, you will need to bring the originals.

All of our rates include third party liability and fire insurance. Collision Damage Waiver is included in all of our 'Inclusive' rates. 'Inclusive' rates will also include theft insurance in most cases.

Collision Damage Waiver and theft insurance release you from full financial responsibility for the vehicle in case of an accident or theft. In most cases, when collision and theft occur you will still be responsible for a deductible of some sort. Most car rental suppliers will offer insurance locally, which can reduce the collision and theft deductible if you wish to purchase it.

With the exception of Italy, CDW is optional and you always have the right to refuse it. If you do not wish to purchase CDW at the time of pick up, please note that you need to initial the 'Decline CDW' box on the Rental Agreement. If you refuse the CDW in order to use the coverage your credit card or personal insurance policy offer, please consider the facts below:

Credit Card Coverage:

Some credit cards only offer coverage for certain types of car. Exempted by most cards:

• Vehicles valued at over USD 50,000 (Mercedes-Benz 320, BMW 730, etc.)
• Exotic cars or antique cars (over 20 years old or have not been manufactured in 10 years).
• Off road or 4x4 vehicles, motorcycles, trucks, cargo vans, full sized vans and camper vans

Other credit card coverage concerns:

• Coverage is limited to rentals under 30 days.
• Some credit cards do not offer coverage for car rentals in Ireland, Israel, Italy, New Zealand, Australia and travel into Eastern Europe.
• To extend coverage, additional drivers must be listed on the European rental agreement.
• Most credit cards will file a claim with your personal insurance company before they reimburse the deductible. This could affect your personal driving record and premium.
• Most credit card companies require that the repair bill be paid directly by you and have a specific time period for you to submit documentation.
• Most credit cards will not cover rentals if the card was issued outside the United States.

Personal Automobile Coverage

• Coverage may be limited to the value of the car you own, not the rental.
• Some policies will not cover a rental car unless it's due to your own car needing repairs.
• The insurance premium could be raised because of the claim. You could be put in a 'high risk' bracket and their insurance policy could be canceled.
• Most policies do not cover damage or theft of personal possessions, third party liability or medical costs.

It is your responsibility to check with their Credit Card Company or insurance carrier to determine their coverage.

In some cases you can, in other cases you can't. You can do a quote or make a reservation through our website, and the reservation department will contact you concerning the possibilities. If you don't want to continue with the quote and or booking, you can cancel at any time.

It is possible for anyone to make a booking through our website for someone else, and pay the amount with their credit card. However, the person picking up the vehicle will need to bring a credit card in his/her own name as well in order to pick up the vehicle.

In some cases it's possible to rent a GPS system with your rental car. You need to fill out this option during the quotation. Our reservations department will contact you to inform you about the options available. There may be additional costs applicable, which need to be paid for locally.

Our rates are inclusive rates, so no additional costs should be applicable. In the event that there are are any additional costs, our reservations department will inform you prior to the pick up. Should you decide not to agree to these additional costs, you can cancel your reservation at any time.

Yes you can use our services, even if you have a foreign drivers license. Make sure to bring an international drivers license (translation) if the local office will not be able to read your drivers license (for example when it is written in Chinese).

The rates for an additional driver vary according to location. In some cases it's free, in other cases its a few dollars per day. Please supply your preference for an additional driver during the quotation or reservation online, and our reservation department will inform you about the costs involved prior to pick up. If you don’t agree to the extra cost, you can cancel your reservation at no charge and at any time.

If the vehicle you selected during the reservation is unavailable during pick up, we will supply you with a similar model. We always guarantee the category, but not the brand and/or model.

The 'one-way' fees vary per location. After you have made a reservation or quotation, our reservation department will inform you about the cost involved prior to pick up. If you don’t agree with the extra cost, you can cancel your reservation at no cost and at any time.

In some cases it is possible to have your vehicle delivered. Sometimes this involves an additional cost. Please contact us if you want to have your car delivered somewhere.

High profile tires, ski-racks and snow chains are always provided by request, and are not included in our rates. You will need to pay for these extras locally when picking up the vehicle. In some cases, high profile tires and/or snow chains are obligatorily.

Optional extras not included in our rates will have to be paid for locally at the time of pick up. These costs cannot be included in the voucher.